Shopping
What's the condition of your vintage items?
Items from Mass Over Matter are pre-loved, and while generally in great condition, are not new. Any flaws outside of standard vintage imperfections (such as faint scratches or fingermarks on glass) will be noted.
Each item has condition notes and fall into these categories:
- In great condition with no cracks or chips.
- In very good condition with light vintage wear.
- In good condition with some signs of vintage wear noted as:
I fell in love with an item that's now out of stock.
Our sourced and found objects are unique, and we typically only have one in stock of each item (unless a large set is broken up). So, if you see something you love – don’t hesitate to purchase.
On rare occasions we may come across the same item again, but this can take months or years.
Shipping + Returns
What is the shipping time?
Orders are processed and shipped out within 3 business days.
Shipping is via USPS Priority which is generally within 2-3 days. Each order will be sent with a tracking number.
If multiple delicate items are boxed separately to reduce chance of damage, you will receive tracking info for each box.
Do you ship internationally?
Yes. Our site is set to calculate shipping for orders within the United States only.
However, if you live in other countries and would like a quote based on the shipping of your desired items. Please contact us. We greatly apologize if items are sold in the meantime.
All duties and custom’s fees are the responsibility of the customer.
My item was damaged in shipping. What do I do?
We pack each item with love in order to send it along its journey safely. Unfortunately, every now and then a handler doesn’t give it the same care.
Each package sent by Mass Over Matter is insured with USPS. It is the customer’s responsibility to file a claim to receive a refund directly from the carrier if your item arrives damaged.
What's your return policy?
All items sold via Mass Over Matter are final sale. So, if you have any questions about an item or its condition – please contact us before ordering.
However, if you feel an item was grossly not as described and would like to request an exception, please contact us.
Mass Over Matter is not responsible for return shipping costs. Original shipping is non-refundable.
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